IQVIA is Hiring Customer Support Analyst

Essential Functions

• Provides Tier 2 technical support and service activities for IQVIA's products and services for a designated client, group of clients or end users.

• Helps identify and troubleshoot problems with software applications, recommends corrective action, and gives feedback based on client experiences to support product and process improvements.

• Builds a basic understanding of the client's vendors and IQVIA products, works with clients to create tickets, troubleshoot problems, and escalate complex technical issues.

• Documents known technical issues and provides resolutions or resolution plans, keeping the client updated regularly through the incident management tool.

• Maintains a broad understanding of quality standards and produces work that requires minimal revision.

• Uses interpersonal skills and technical product knowledge to respond to daily customer-centric activities.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. The company creates intelligent connections to accelerate the development and commercialization of innovative medical treatments, helping improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

IQVIA is committed to integrity in its hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law.